# Troubleshooting & Error Diagnostics

> Common errors, how to read error.log, and fixing webhook handshake issues.

**Category:** Troubleshooting & Support  
**URL:** https://docs.botlify.cloud/?page=troubleshooting  
**Platform:** Botlify Cloud (https://botlify.cloud)  

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## 1. The Bot Does Not Respond to /start

      

If your bot is not replying to messages, check these 3 common causes:

      
        
- Check Webhook Status: Ensure the status badge in Bot Studio displays ACTIVE. If paused, click Re-Sync Webhook.

        
- Syntax Errors: Check Error Logs in Bot Studio. A missing semicolon or typo in PHP will cause an immediate fatal error.

        
- Run Webhook Simulator: Click Simulate /start in Bot Studio to see the exact PHP output and stack trace.

      

      

## 2. Telegram cURL Timeouts

      

Always keep Telegram API cURL timeouts reasonable (10–15 seconds). Never execute heavy blocking operations (like large external web scrapes) synchronously inside the webhook handler; instead, delegate them to background cron jobs.

      

## 3. Official Support

      

Need personalized help from the Botlify engineering team? Reach us via:

      
        
- Telegram Support: @botlify_support

        
- Official Channel: @BotlifyOfficial